Return and Refund Policy

Last updated: Policy under business review. Specific terms below require approval before production launch.

Overview

Harbor Home Supply LLC wants customers to order with confidence. This page describes return and refund procedures. Approved timeframes, fees and conditions are marked below where business review is pending.

Return eligibility

[BUSINESS REVIEW REQUIRED: insert approved return eligibility criteria]

General considerations that may apply once approved:

• Items must be in resalable condition unless otherwise approved for damage claims.
• Original packaging may be required for fragile or oversized items.
• Products with verified final-sale or custom-order status may be excluded — see product page at time of purchase.

Return window

[BUSINESS REVIEW REQUIRED: insert approved return window]

How to initiate a return

To start a return, contact us with your order reference and select “Returns” as your topic. You may also call +1 (983) 920-1800.

[BUSINESS REVIEW REQUIRED: insert approved return authorization process]

Return shipping

[BUSINESS REVIEW REQUIRED: insert approved return shipping responsibility and costs]

Restocking and fees

[BUSINESS REVIEW REQUIRED: insert approved restocking fees]

Refunds

[BUSINESS REVIEW REQUIRED: insert approved refund method and timing]

Refunds, when approved, are typically issued to the original payment method. Processing time depends on your financial institution once approved terms are in place.

Exchanges

[BUSINESS REVIEW REQUIRED: insert approved exchange policy]

Damaged or incorrect items

[BUSINESS REVIEW REQUIRED: insert approved damaged/incorrect item procedure]

Report shipping damage or incorrect items promptly. Include your order reference and photos where applicable.

Non-returnable items

[BUSINESS REVIEW REQUIRED: insert approved list of non-returnable categories]

Contact

Return questions? Contact us or call +1 (983) 920-1800. See also our Shipping Policy.

This policy contains placeholders pending business review and is not final for production launch.